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FAQ about VPN.

Answers to frequently asked questions about Virtual Private Network.

What is a VPN?

A VPN, or Virtual Private Network, enables you to set up a private and secure connection to another network. It masks your IP address to protect your privacy, and encrypts your communications between your device and the page you are accessing. This prevents your data from being intercepted by eavesdroppers and hackers.

How does a VPN work?

A VPN creates a virtual data tunnel between your device and the internet, whereby all traffic is directed through that tunnel via our secure servers located in different countries. This not only secures your communications, but also lets you browse from anywhere in the world as if you are in a different country, enabling you to access geo-restricted content.

How does VPN secure my data?

Without a VPN, data packets sent to your devices can be sniffed out and read by a passerby (“man-in-the-middle” attack) or captured from the router itself. This captured data can be more than that embarrassing message content. These packets of data also tell where you are and give out details about your device.

But VPN, your data packets are placed in a secure and encrypted envelope – something like certified mail. For this reason, VPNs are mandatory components in most corporate laptops used for travelling and remote office log-ins.

What's the difference between a Proxy and VPN Service?

A proxy VPN gives you an alternative IP address – so you can bypass geo-restrictions and mask your IP address – but it does not secure your communications, which remain open and unencrypted. So when you want to connect securely and privately, and unlock the geo-restrictions that limit your life — a VPN is needed.

DNS queries sometimes / often bypass proxies. Proxies only work with applications which can deal with a proxy which are by far not all applications. In browser: browsers do proxy yes, but plugins can often not go online over proxy such as for example Java or Flash.

While using a VPN really everything runs over VPN. Customer does not have to manually configure for each program to do this - if the program can handle this. A lot of programs do not have proxy settings - particularly on mobile. For example, email programs on Mobile and in general; IMAP etc. does not support proxies. As consequence somebody using an email program and surfing with proxy is not safe. Only VPN makes it really safe.

Will a VPN slow down my Internet connection?

Like with any VPN, it’s possible that your speed will decline slightly but we are confident you will not notice any deterioration in your internet’s speed. In certain cases, if your ISP actually throttles your traffic, it’s possible that Avira Phantom VPN will actually boost your speed.

What can be determined from my IP address?

The following information may be determined – directly or indirectly – from knowledge of your IP address:

  • Who owns and operates the network you’re using. Searching further the WHOIS database with your IP address can potentially reveal a range of information, including a name, phone number, and civic address.
  • The location from where you are using that device (with varying degrees of accuracy). This could include country, region, city, latitude/longitude, and telephone area code.
  • Find out about your online history using that IP address. You may have used an identical IP address to share files online (peer-to-peer activities), access other websites (this could be ascertained by checking records in web server log files), or even edit a Wikipedia page (this, in turn, could reveal information about your interests or political affiliations).
  • Your email address – if you used that same IP address to send an email.

The ability of an individual to retrieve information from your IP address will largely depend on the resources and skills available to him or her.

What is an IP address?

Your IP address is a unique identifier that websites use to determine your physical location and track you across different websites.

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